Job Opportunity: it manager / manager, service management (servicenow):Randstad
. Tuesday, 20 July 2021
. information technology
. hoon teck tan, randstad
job description» Opportunity to drive Information technology projects
» Regional function
about the company
Our Client is a market leader within their industry. With at least 6 countries worldwide, our client is committed in technology investment and they are now looking for a Information technology Manager/ Infrastructure Service Delivery Manager to join their team.
about the job
Reporting directly to the Information technology Director, your responsibility includes:
» Ensuring smooth delivery of Information technology Infrastructure services, ensuring that internal SLA has been met. This includes managing Information technology Incident, Problem, and change management processes
» Managing external vendors (Infrastructure), ensuring external SLA has been met
» Being the point of escalation for business during Critical incident events. Managing stakeholder expectation and knowledge business needs in the event of incident escalation
» Driving continuous improvement to improve service level agreement. This is achieved through measurement of service performance, and continual service review and improvement
» Creating Business continuity and disaster recovery plans policies, and procedures. supervise testing of these procedures. This includes creating and governing the Information technology policy (including Data protection / information security policy)
» Working with cross-functional teams and vendors to analyze requirements, identify solutions, plan/lead enhancement and implement resolution
» Ensuring the business growth plan is supported by latest technologies and subjected to security compliance/governance. This includes managing budget/resources, ensuring that appropriate resources are assigned to key project initiatives.
expertise and practice required
As a prosperous applicant, you will have at least 8 years of practice in Information technology Service Delivery Management / ITSM. Exposure to infrastructure (systems, networks and helpdesk) is required for this function. Proven track record of managing external vendors is required for this function.
Candidates with servicenow practice or professional certification such as ITIL or equivalent will be of added advantage.
Whats on offer
You will have the opportunity to make key decision related to ITSM for the region.
To apply online please use the 'apply' function, alternatively you can reach me at https://www.linkedin.com/in/hoonteck-nologyrecruitment or 6510 3633. (EA: 94C3609/ R1219669)
qualificationno additional qualifications required
educational requirementsAssociate Degree/Diploma