Job Offer: Client Services Executive:
Client Services ExecutiveSave job
ConsultantGlen Chua (R1435983)
Date posted12 April 2022singaporebanking-financial-services/operations2022-04-122022-05-12banki ng SingaporeSG Robert Walters https://www.robertwalters.com.sg https://www.robertwalters.com.sg/content/dam/robert-walters/global/images/l ogos/web-logos/square-logo.png
An attractive Client Services Executive job has just become available at a reputable financial services firm located in Singapore. You will be reporting directly to the Sales and Client Services Manager.
About the Client Services Executive function:
In this function, you will be part of the client services team, providing day-to-day account management of the company's clients. The team aims to provide high level of service to the company's clients, to both retain and grow the business within the highly competitive marketplace of online forex and CFD broking services.
Key Job responsibilities:
» Provide high-quality client service for a positive client practice
» Provide effective solutions in a timely manner to client queries
» Educate clients in using the trading platforms
» Provide administrative support where necessary, including account opening
» Effectively and accurately manage internal queries, relating to account opening
» Ensure accurate recording of client information in the internal system in a timely manner
» Proactively and efficiently respond to client queries
» contact efficiently and effectively with other departments ensuring resolution of client's issues to provide consistent excellent client service
» Actively perform targeted communication to reactivate dormant account holders
» Maintain latest global and economic news to provide up-to-date trading support to the company's clients
» Be proactive in maintaining personal and professional development to meet changing demands of the function and participate in appropriate training
» Ensure a positive approach to challenges and provide open and honest feedback to the line manager
To succeed in this Client Services Executive function, you will need to have the capability to work effectively and co-operatively with the sales team, across borders and internal matrix.
» Degree or equivalent in the finance field
» Preferably with two to three years' practice in the banking/financial services industry with proven client relationship practice in financial markets. Fresh graduates with strong passion for and expertise in the capital markets/securities trading and their products (forex, CFD, commodities, equities, etc.) are welcome to apply
» Excellent verbal and written communication expertise in English and preferably proficient in Mandarin to provide support to both English and Mandarin-speaking clients
» Demonstrated passion and enthusiasm for the company's products and services
» Working expertise of financial markets and trading
» Working expertise of Microsoft Word, Microsoft Excel and databases
» capability to work effectively independently and within a team
» Enthusiastic, reliable, trustworthy and confident nature
» Information technology savvy and able to provide general Information technology troubleshooting advice
» Operates with integrity and a highly client-centric mindset, with the capability to build and enhance strong and significant client relationships
» capability to handle difficult clients in a professional manner
This esteemed company is one of the world's leading online CFD and financial spread betting providers, with nearly 60 million trades executed annually across Europe, Asia Pacific and North America. Their success is founded on their capability to deliver a wide variety of trading products to customers, from single equities to indices, currencies and commodities. They have pioneered the development of online trading in markets around the world. The company is committed to provide consistent quality service to all their clients to transcend client retention and growth in the financial markets industry.
If you are driven, determined and want to take the next step in your career, this is the function for you. Great career progression opportunities await the right person in this exciting Client Services Executive function.
Apply now to lgain more.
Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1435983 Glen Chua
Get in touchGlen Chua (R1435983)
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