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Job Opportunity: it service desk analyst [urgent hire]:RandstadJob description:job detailsposted. Wednesday, 3 June 2020 location . singapore specialism . information technology job type . permanent working hours . Full-Time income . S$ 2,600 - S$ 3,200 per month practice . 2 years reference number . 91M0143384_1591176171 contact . melissa low, randstad apply now job descriptionabout the companyWith a strong focus on technology and innovation, our client invests heavily in R&D and are looking for a Service Desk Agent to join their current team. This is an urgent function, candidates on short notice period will be preferred. about the job As a Service Desk Agent, you will be required to support local and regional users: » Perform the day-to-day activities of Service desk » Handling the voice calls and emails » Incidents, requests, events and enquiries are received, recorded, categorized and prioritized accurately in a timely manner » Requests are fulfilled at first call or dispatched timely to appropriate fulfilment parties » Use Remote Desktop tool to assist the end users as required » Monitor the tickets queue, Assigning/Reassigning and follow up of tickets as per SOPs » To diagnose and resolve software and hardware incidents, including windows operating systems and across a range of software applications » To install and configure new Information technology software Job location: Central Business District. expertise and practice required To succeed in this position, you will need: » Min 2 years of practice in Technical Helpdesk support » Flexibility to work weekends (occasionally) » practice on Outlook/Lotus Notes/any other email client is desirable » practice in troubleshooting of Desktop, Laptop, Printer, Internet Browser, Network connectivity, MS-Office, VPN client etc. MDM client troubleshooting/set-up would be an added advantage » Good communicator and one who has worked on ticketing systems To apply online please use the 'apply' function, alternatively you may contact Melissa at melissa.low(at)randstad.com.sg (EA: 94C3609/ R1658081) expertisehelpdesk engineer, service desk, Information technology helpdesk,, Information technology support, desktop support, Information technology specialist, infrastructure support, helpdesk, Information technology support engineer, Information technology engineer,qualificationMin 2 years of practice in Technical Helpdesk supporteducational requirementsAssociate Degree/DiplomaSkills:
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