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senior manager, customer practice:RandstadJob description:job detailsposted. Wednesday, 27 May 2020 location . singapore specialism . marketing, digital & PR job type . permanent working hours . Full-Time income . S$ 10,000 - S$ 12,000 per month reference number . 91M0145470_1590566943 contact . rumi mohd, randstad apply now job descriptionabout the companyOur client, is a leading insurer across APAC. Their regional headquarters are located here in Singapore. They are a technology driven forward looking insurance company. Due to the growth of the organisation they are now looking for a newly created Senior Manager, Customer practice who will be sitting in their APAC group level. about the job As the Senior Manager of Customer practice you will own the end to end vision and user practice work flow. Your key responsibilities will include: » Leading the customer practice team in delivering end to end customer practice enhancement programs » You will leverage a range of expertise from customer practice journey mapping to use of customer data to design or create a set of action plans leading to a positive client outcome. » You will promote relationships at the highest level with other organisations and networks within and beyond the sector. » Set the strategy for delivering the right customer practice across all customer touch points » Define customer journey encompassing the customer life cycle from product discovery to loyalty expertise and practice required » You are practiced leader customer care with several years' practice in a leadership abilities capacity. » 10+years marketing practice/customer practice » expertiseable of CX and CRM strategies To apply online please use the 'apply' function, alternatively you may contact Rumi Mohd at 6510 6520. (EA: 94C3609/ R1550851 ) expertiseno additional expertise requiredqualificationno additional qualifications requirededucational requirementsBachelor DegreeSkills:
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