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June 03 2020     EnglishEnglish

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Offer: service desk specialist:Randstad

Job description:

job details

   . Friday, 22 May 2020
   . singapore
   . information technology
job type
   . permanent
working hours
   . Full-Time
   . S$ 2,200 - S$ 2,800 per month
   . 3 years
reference number
   . 91M0144326_1590165016
   . anson koh, randstad
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job description

about the job
Resolve inquiry/problem within prescribed time limits, otherwise escalate to appropriate Level 2 resource within agreed upon SLA escalation time periods
Manage assigned incidents and requests according to End User Computing (EUC) SLA'
Provide single-point-of-contact call ownership from receipt of the call through resolution and closure for tracking, coordination, escalation, and resolution for all User Service Request calls
practice in handling Ticketing System
Provide support and services to clients for any Information technology related technical assistance
   » Response to queries from all emails and calls

expertise and practice required
   » Familiar with working on Windows 2003/Windows 2008, or Linux located distributions
   » A keen interest in networking and WAN technology ?
   » Must be able to demonstrate a customer first approach to support ?
   » The capability to contact and communicate confidently and professionally with customer representatives at all levels
   » Natural aptitude for trouble shooting & problem solving ?
   » Have solid practice in a helpdesk or technical support environment ?
   » Highly organised and able to work on own initiative to complete the range of tasks required ?
   » Flexible and willing to support on 24/7

To apply online please use the 'apply' function, alternatively you may contact Anson Koh at 9025 4389.
(EA: 94C3609/ R1655013 )


Level 1, Level 2 support, Servicedesk, Servicenow


Computer Engineering / Information Technology

educational requirements

Associate Degree/Diploma


Job Category: Broadcast/Publishing [ View All Broadcast/Publishing Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Singapore, Other
Address: Singapore
Company Type Employer
Post Date: 05/22/2020 / Viewed 32 times
Contact Information
Company: Randstad

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