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June 03 2020     EnglishEnglish

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Offer: service desk specialist:Randstad

Job description:

job details

posted
   . Friday, 22 May 2020
location
   . singapore
specialism
   . information technology
job type
   . permanent
working hours
   . Full-Time
income
   . S$ 2,200 - S$ 2,800 per month
practice
   . 3 years
reference number
   . 91M0144326_1590165016
contact
   . anson koh, randstad
apply now

job description

about the job
   »
Resolve inquiry/problem within prescribed time limits, otherwise escalate to appropriate Level 2 resource within agreed upon SLA escalation time periods
   »
Manage assigned incidents and requests according to End User Computing (EUC) SLA'
   »
Provide single-point-of-contact call ownership from receipt of the call through resolution and closure for tracking, coordination, escalation, and resolution for all User Service Request calls
   »
practice in handling Ticketing System
   »
Provide support and services to clients for any Information technology related technical assistance
   » Response to queries from all emails and calls

expertise and practice required
   » Familiar with working on Windows 2003/Windows 2008, or Linux located distributions
   » A keen interest in networking and WAN technology ?
   » Must be able to demonstrate a customer first approach to support ?
   » The capability to contact and communicate confidently and professionally with customer representatives at all levels
   » Natural aptitude for trouble shooting & problem solving ?
   » Have solid practice in a helpdesk or technical support environment ?
   » Highly organised and able to work on own initiative to complete the range of tasks required ?
   » Flexible and willing to support on 24/7

To apply online please use the 'apply' function, alternatively you may contact Anson Koh at 9025 4389.
(EA: 94C3609/ R1655013 )

expertise

Level 1, Level 2 support, Servicedesk, Servicenow

qualification

Computer Engineering / Information Technology

educational requirements

Associate Degree/Diploma

Skills:

Job Category: Broadcast/Publishing [ View All Broadcast/Publishing Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Singapore, Other
Address: Singapore
Company Type Employer
Post Date: 05/22/2020 / Viewed 32 times
Contact Information
Company: Randstad


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