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Job Offer: service desk engineer:RandstadJob description:job detailsposted. Tuesday, 12 May 2020 location . singapore specialism . information technology job type . permanent working hours . Full-Time income . S$ 2,500 - S$ 2,800 per month practice . 3 years reference number . 91M0144326_1589258435 contact . anson koh, randstad apply now job descriptionabout the job» Resolve inquiry/problem within prescribed time limits, otherwise escalate to appropriate Level 2 resource within agreed upon SLA escalation time periods » Manage assigned incidents and requests according to End User Computing (EUC) SLA' » Provide single-point-of-contact call ownership from receipt of the call through resolution and closure for tracking, coordination, escalation, and resolution for all User Service Request calls » practice in handling Ticketing System » Provide support and services to clients for any Information technology related technical assistance » Response to queries from all emails and calls expertise and practice required » Familiar with working on Windows 2003/Windows 2008, or Linux located distributions » A keen interest in networking and WAN technology ? » Must be able to demonstrate a customer first approach to support ? » The capability to contact and communicate confidently and professionally with customer representatives at all levels » Natural aptitude for trouble shooting & problem solving ? » Have solid practice in a helpdesk or technical support environment ? » Highly organised and able to work on own initiative to complete the range of tasks required ? » Flexible and willing to support on 24/7 To apply online please use the 'apply' function, alternatively you may contact Anson Koh at 9025 4389. (EA: 94C3609/ R1655013 ) expertiseCCNA, MCSA, WindowsqualificationComputer Engineering / Information Technologyeducational requirementsAssociate Degree/DiplomaSkills:
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