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Job Opportunity: production support analyst (plsql) - financial institution:RandstadJob description:job detailsposted. Friday, 27 March 2020 location . singapore specialism . information technology job type . permanent working hours . Full-Time income . S$ 6,000 - S$ 7,000 per month practice . 2 years reference number . 91M0144154_1585285318 contact . melissa low, randstad apply now job descriptionabout the companyOur client is an award-winning Technology company, exposed to Financial Services. They are looking for an practiced & competent Production Support Analyst (PLSQL) to join their team. about the job As an Production Support Analyst: You will be required to provide L2 support » Perform and manage incident and event tickets, determine priority, and resolution from Level 1 escalation within defined SLA in compliance to Client's incident management process » Escalate incident and event tickets to Level 3 teams within defined SLA in compliance to client's incident management process » Perform in-depth production incident troubleshooting, resolve any production incident and monitor the fixes to ensure correct resolution. » Provide trend analysis and root cause analysis on recurring incidents and defects » Manage application jobs, and provide instructions to Level 1 Application Operations team for jobs recovery/execution » Perform Service Requests (e.g. data patching, extraction of data or report, answer usage queries, etc.) This is a permanent position located in CBD location. expertise and practice required To succeed in this position, you will need: » Diploma in Information technology or related discipline » Minimum 2 years of significant practice in Application/production support » Strong background in troubleshooting, practice in PLSQL is a must » Excellent communication expertise and capability to handle communication at different levels and diverse population » Financial Services background ideal To apply online please use the 'apply' function, alternatively you may contact Melissa at melissa.low(at)randstad.com.sg (EA: 94C3609/ R1658081) expertiseproduction support, application support, L2 support, PLSQLqualificationMinimum 2 years of significant practice in Application/production supportStrong background in troubleshooting, practice in PLSQL is a must educational requirementsAssociate Degree/DiplomaSkills:
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