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April 25 2019     EnglishEnglish

    Job details

Offer: IT Helpdesk:HR Affiliates

Job description:


   » Software installation & provide software training to the end users
   » Support user enquiries on Information technology issues via phone/email/remote assistance
   » Provide first level phone and email support
   » Diagnose and resolve technical issues
   » Make calls to existing clients informing about any upgrades or patches
   » Making calls to existing clients for feedback and issues on the products, updating clients on the latest promotion, discounts and campaigns etc about the products and services if any.
   » Maintaining good client relationships
   » Soliciting customer's testimonials actively
   » Administration tagging and programming of tags responsibilities
   » Collate call logs and analysis of the helpdesk services effectiveness
   » Preparation of Delivery Order forms for collection
   » Tracking status of cases reported and resolved 
   » 1 - 2 years’ practice in Information technology Support / Helpdesk / Onsite / Desktop support
   » Nitec or Diploma holders in Information technology or related discipline are welcome to apply
   » Fluent in using Web Applications
   » Fluent in using mobile phone application
   » Knows how to set-up phone applications
   » Have some Information technology expertise
   » Guide Users over the telephone to use either mobile application or web application.
   » Good housekeeping and troubleshooting expertise
   » Have a pleasant personality, patience enough and enjoy talking to people
   » Must have good speaking & writing communication skill in English
   » Having an analytical mind for problem solving
   » Must have a good and positive attitude deposition
   » Must be able to work as a team
   » Must be able to work independent and able to take initiatives in his/her own areas of work.
   » Able to multi - tasking is a requirement. 
Special Notes:
Allowance: can claim transport reimbursement,
Working hours: 9.30am to 6.30pm
Working days: Monday to Friday

WORK LOCATION View larger map / directions View larger map


Sin Ming


Average Processing Time

More Than 2 Weeks

EA No.



Human Resources Management/Consulting


Company Size

1 - 50 Employees


HR Affiliates focuses on Executive Search / Recruitment and Human Resources Consulting. We deliver suitably qualified talents to our clients to meet their specific requirements. Our clients include multinational corporations from US, UK and Japan, Fortune 500 companies, Temasek-Linked Companies as well as SGX-listed companies and we cover industries in Manufacturing, Marketing & Logistics, Engineering & Construction, Chemical, Oil & Gas, Healthcare & Pharmaceutical and Real Estate & Property.


Job Category:  [ View All Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Other
Company Type Employer
Post Date: 04/15/2019 / Viewed 34 times
Contact Information
Company: HR Affiliates

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