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April 25 2019     EnglishEnglish

    Job details

Customer Service agent:IAPPS PTE. LTD.

Job description:


   » Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree in Business Studies/Administration/Management or equivalent.
   » Required language(s): Bahasa Malaysia, Bahasa Indonesia, English
   » At least 3 Year(s) of working practice in the related field is required for this position.
   » Required Skill(s):
   » capability to multi-task, prioritize and manage time effectively
   » Preferably Junior Executive specialized in Customer Service or equivalent.
   » We are on the lookout for a proactive and enthusiastic, Bahasa or Malay-speaking Customer Service agent to help us with promoting our mobile remittance product especially to the Indonesian community in Singapore. The job will include conceptualization and execution of strategies to reach to target customers.
Job activities:
   » Promote products and services via offline or online marketing
   » Attend to internal and external customers’ inquiries
   » Prepare product or service reports by collecting and analyzing customer information
   » Handle customer queries and issues, customer acquisition and Know-Your-Customer (KYC) on a everyday basis
   » Deal directly with customers to rectify any error/and or incomplete information provided in the registration form or remittance transaction
   » Ensure compliance with SOP, MAS Regulation, AML Policy, and prepare transaction monitoring
   » The ideal candidate should have:
   » Can speak Bahasa or Malay
   » Must be available to work on Sunday
   » practice working in the remittance industry is a plus
   » Tech-savvy
   » Proven customer support practice
   » capability to work independently and in a team with minimum supervision
   » capability to take on pressure & work under tight schedules & deadlines
   » capability to multi-task, prioritize and manage time effectively

WORK LOCATION View larger map / directions View larger map


3 Fusionopolis Way Singapore


Average Processing Time

More Than 2 Weeks

Registration No.



Consulting (Business & Management)


Facebook Fan Page

Company Size

1 - 50 Employees

Working Hours

Monday to Friday

Dress Code

Business (e.g. Shirts)


To be discussed

Spoken Language





We are a fintech company specialized in mobile app development founded in 2012. We have a 70 staff strength and growing with offices in Singapore, China, Indonesia and Malaysia. We have built a proven track record of success engaging in various private and government projects. We are building the “Next Generation Bank” for the mobile world. If you are fun, motivated and want to be part of an awesome team, we want you!
We provide a wide variety of services including Mobile / Web platforms, Websites, Systems Integration, Social Media & Training Programs.
   » On-Time Projects implementation.
   » practiced Team.
   » Client Support.
   » Traffic and Analysis reports.
   » Clean and Innovative Designs.  
OUR skills For every project, we bring to the table cross-disciplinary specialists, all with a keen eye on the social mobile sphere:
   » Business
   » Technology
   » Communications
   » Management  
OUR METHODOLOGY We use Agile project management and Scrum framework to develop apps ensuring:
   » Collaborative Client Support
   » Expert team input
   » Cognitive user-centric design
   » Faster on-time delivery
   » Comprehensive user training  
We harness our 3 unique core products in technology R&D, strategically located in Singapore Fusionopolis 1 to empower your business:  
Mobile Social Commerce
We help you administer advertising and promotion campaigns competently to generate more sales.
Mobile Social CRM (Customer Relationship Management)
We help you engage your customers collaboratively with seamlessly integrated mobile apps.
Mobile Social Sales Team
We help you manage your sales team's productivity over real-time collective platforms.



Someone who takes initiative, works smart, plays as hard as you work & have a positive attitude?

We welcome both newly candidates as well as practiced professionals.
As long as you are willing to learn, able to adapt to a fast learning curve and have an capability to adjust an agile workflow, WE WANT YOU!

Be part of our growing team today! Contact us to apply for a position.



Job Category:  [ View All Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Other
Company Type Employer
Post Date: 04/15/2019 / Viewed 34 times
Contact Information
Company: IAPPS PTE. LTD.

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