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February 24 2019     EnglishEnglish

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Job Opportunity: Customer Service Specialist, Associate:Qualcomm

Job description:

JOB DESCRIPTION

   » Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree in any field.
   » Required language(s): English, Mandarin
   » At least 2 Year(s) of working practice in the related field is required for this position.
   » Required Skill(s): SAP, Oracle Application Server, agile
   » Preferably Junior Executive specialized in Customer Service or equivalent. This Customer Service Specialist (CSS), Associate provides support to the following business segments: Cellular Products Group (CPG), Computing and Consumer Products (CCP), and Connectivity & Wireless Modules (CWM) and any others created under the division. This CSS, Associate is responsible for the following account activities: order management, including scheduling and other activities as they relate to assigned regional customers. This person supports all activities as they relate to Product Change Notifications (PCNs), New Product Introductions (NPI), and tracking of these activities within the given tools or business applications. 

Key tasks & Job responsibilities:

Provide customer service for post-sales order management and customer forecast entry, as/if needed
Regular interface with the Regional Demand Planner, covering Supply/Demand related issues, to meet customer requirements and/or to manage customer expectations
Active liaison between Sales, Finance, Demand Planning and Sales Operations managing customer requests for cancellations, push-outs and/or pull-ins
Regular interface with Product Support Teams to drive customer acceptance strategies on new devices, as well as End-of-Life (EOL) and/or Build-to-Order (BTO)
Monitors and supports sales efforts within the region, as needed or requested by the Account Management Team
Participates in sales meetings and regional worldwide customer service team meetings
Monitors and reports on progress against department and personal goals
Performs other related tasks as needed
 
Self-driven, positive, and proactive attitude
Has proven effective and results oriented problem-solving skills
Must have excellent communications skills
Must be able to effectively interact with various disciplines all over the organization
Exercises good solid judgment within defined practices
Well versed in English and Chinese
Typically requires a minimum of 2 to 3 years related practice in the semiconductor industry
Must be able to quickly lgain and adjust to all QCT business applications such as Oracle, Rapid Response, Agile and others as they are integrated into the business, as well as effectively adapt to new processes as they are rolled-out.
Preferred Qualifications  Computer proficiency on PC (Oracle practice preferred)
Education Requirements  BS/BA degree in Business Management, Finance, Operations or Marketing is desirable

WORK LOCATION

Address

6 Serangoon North Avenue 6 #04-02 Singapore

COMPANY SNAPSHOT

Average Processing Time

More Than 2 Weeks

Registration No.

199907853D

Industry

Telecommunication

Telephone No.

-

Facebook Fan Page

https://www.facebook.com/QualcommCareers

Company Size

More than 5000 Employees

Working Hours

Regular hours, Mondays - Fridays

Dress Code

Casual (e.g. T-shirts)

Benefits

Medical, Dental

Spoken Language

English

COMPANY OVERVIEW

Qualcomm's technology connects you wherever you are in the world. We manufacture chipsets, license technology, and provide communications services around the world. We bring minds and ideas together... and we're looking for big thinkers like you to join our team.
 
Qualcomm is developing an Engineering Development Center in Singapore for design verification, test development and early adaptor/ pre-production sampling of our latest state-of-the-art wireless communication products. We are seeking for individuals who want to lgain and be on the ground floor for this exciting opportunity!

Qualcomm CDMA Technologies (QCT) is the largest provider of 3G chipset and software technology in the world for mobile handset applications, with chipsets powering the majority of all 3G devices commercially available. Qualcomm shipped nearly one billion chips last year for handset designs making Information technology the largest "pure" engineering company (no manufacturing) and ranks as the 9th largest semiconductor supplier. To compete as an engineering company, Qualcomm is seeking individuals who can excel through innovation and professional collaboration.

We are dedicated to make Qualcomm's Development Center a hub of high technology all over Asia and We are pursuing individuals who can share this vision!

Find your Qualcomm Career today at www.qualcomm.com/careers

When you create your online profile, enter Activity Code: SGJS

 

WHY JOIN US?

Qualcomm has earned a distinguished reputation that goes beyond CDMA. Qualcomm is among the members of the S&P 500 Index, FORTUNE 500®, and a winner of the U.S. Department of Labor's "Secretary of Labor's Opportunity Award." Its unique work environment, dedicated workforce and skills has also earned Qualcomm a place among FORTUNE's list of "100 Best Companies to Work For in America" for thirteen years in a row.

Skills:

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Employment type:
Salary: Unspecified
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Job Location: Other
Company Type Employer
Post Date: 02/11/2019 / Viewed 43 times
Contact Information
Company: Qualcomm


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