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November 19 2018     EnglishEnglish

    Job details

Offer: Senior Specialist, Service Management:

Job description:


- Lead and manage one or more service management process.
- Accountable for the process end to end with overall responsibility for the effective running of the process
- Develops the policy, standards and procedures for the governance of the process
- Act as escalation point for process function issues
- Implement, review, maintain and audit the service management process and procedures
- Ensure process governance, assurance and adherence
- Manage service delivery metrics to identify trends and process improvement opportunities
- Responsible for the maintenance and continual improvement of theprocess
- Responsible for process metric targets (KPI/SLA)
- Provide process performance metric reports (as required)
- May have people management or vendor management responsibilities


- Minimum 7 years' significant practice in the service managementprocess
- broad knowledge and practice in Information technology Service Management framework, processes and reports
- ITIL V3 foundation certificate
- Proven analytical and problem solving expertise
- Autonomous and self-motivated
- capability to lead, influence and coordinate resources to achieveresults
- Excellent relationship building and management expertise
- Excellent communication (verbal and written) expertise
- Strong influencing and persuasive capability
- Effective presentation expertise
- Demonstrates initiative and a commitment to continuousimprovement
- capability to execute under pressure
- Flexibility in approach to problem solving
- Deep knowledge of ITIL v3 processes, with practice in an ITIL located environment

The Company

Company Name
   . Jobline Resources Pte Ltd

Job Details

Job Location
   . Serangoon
   . 75,600
Post Code
   . SGP-534652
   . Singapore
   . Singapore
   . Singapore


Job Category: Broadcast/Publishing [ View All Broadcast/Publishing Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Serangoon North-East
Address: Serangoon
Company Type Employer
Post Date: 11/09/2018 / Viewed 10 times
Contact Information

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